Tapper's Gold Exchange FAQs
What do you buy?
We buy gold of 10K, 14K, 16K, 18K, 21K, 22K, & 24K purity, dental gold, natural-mined diamonds, estate jewelry (please bring an appraisal if you have one), sterling silver, platinum, class rings (made out of precious metals), sterling silver silverware sets, sterling silver platters, sterling silver pitchers, sterling silver serving pieces, precious metal coins, bullion, and certain timepieces based upon watch manufacturer and watch condition.
Do you buy all gold-filled or gold-plated items?
In general, no we do not purchase gold-filled nor gold-plated items. There are a few rare circumstances when a gold-filled or gold-plated item has significant historical significance and in those situations we will most likely be interested in purchasing those items.
Do you buy silverware?
We love buying sterling silver silverware sets, sterling silver platters, sterling silver pitchers, sterling silver serving pieces, sterling silver candle sticks, and basically anything else that is sterling silver. You should know that many sterling silver housewares have some type of wax or resin filler to intentionally increase the weight of the item and when we purchase the items we are required to deduct the weight of these filler items. When purchasing sterling silver housewares we are only interested in the value of the sterling silver itself and not the utilitarian value of the item. Please note that we DO NOT BUY silverware that is either made out of stainless steel or silver-plate.
Do you buy diamonds?
Yes, we purchase natural-mined diamonds. We will evaluate your diamond during our consultation. If you have a certified diamond, please include your certification or appraisal. We are very interested in buying most diamonds, but please be aware that there are certain diamonds that either due to current market factors, or our current inventory position that would prevent us from making an offer to purchase. In addition, when bringing in a piece of jewelry with several small diamonds set in the piece, it is often in the clients best interest to just include the value of the diamonds in the piece of jewelry’s overall weight, rather than face the labor expense of removing these diamonds and purchasing them as a separate lot.
Do you price match?
At Tapper’s Gold Exchange, we are so confident that we pay top dollar for your gold and silver jewelry, that we have an industry leading 110% Price Match Guarantee. If you received a written offer on a gold purchase within the last 3 days that is higher than Tapper’s Gold Exchange’s current offer, Tapper’s Gold Exchange will match that offer and pay you 10% more on the difference! Certain restrictions do apply, please speak with your gold and estate buyer for complete details.
How do I get paid?
You will have 3 options for payment: direct deposit, Tapper’s Gold Exchange corporate check, or PayPal.
How long will it take to get my offer?
You will receive your offer within 24 hours of concierge pick-up.
Who will pick-up my jewelry?
Your jewelry will be picked up by a Tapper’s Security Officer. All Tapper’s Security Officers are retired active off-duty police officers for your safety and protection.
Do you practice social distancing?
Yes. We take every precaution to ensure both your safety and the safety of our Security Officers. We follow all CDC precautions and recommendations, as well as State of Michigan guidelines including sanitizing materials, wearing gloves, and contactless interaction.
Am I required to sell my gold once it has been picked up?
No. You will receive a free no obligation quote from Tapper’s Gold Exchange. If you choose not to accept the offer, your gold will be returned to you within 3-5 business days.
Are my items safe?
Yes. Your items will be transported by a Tapper’s Security Officer and are covered by our insurance once in our possession.
Are my items insured?
Yes. We insure your items while in our possession up to $25,000; however, if you believe your items are worth more than $25,000 we will be happy to extend an additional insurance policy to assure the value of your items are properly insured and protected. Please call us for details.
Is there a cost for this service?
No. Tapper’s Gold Exchange Concierge Service is provided free of charge.
Do you have any store front locations?
Yes. Tapper’s Gold Exchange can be found in all 3 of Tapper’s Jewelry Metro Detroit locations (Orchard Mall in West Bloomfield, Twelve Oaks Mall in Novi, & Somerset Collection in Troy.) West Bloomfield is now open Tuesday-Saturday, 1-6pm, for in-store gold buying. We offer curbside-only gold buying at Somerset Collection Tuesday-Saturday, 1-6pm and Twelve Oaks Tuesday-Saturday, 1-5pm.
How long does it take to get paid?
We offer express options so that you get paid fast. Depending on the payment method that you choose, payment time can vary.
PayPal – PayPal is generally the fastest payment method. In most cases, your payment will be available in 24 hours or less. We will need the email address associated with your PayPal account in order to send payment through PayPal.
Direct Deposit/ACH – In this method, payment will be transferred directly from our bank account to yours. To use this method, we will need your bank routing number and the account number of where you would like the money deposited, along with a voided check (the physical check or a photo of the check will work). If you select this payment method, you will generally receive funds in less than 3-5 days.
Check – In this option, you will receive a paper check in the mail from Tapper’s Gold Exchange. Due to the process of cutting and mailing a check, this process should take less than 5-7 days to receive payment.
Trade In - Trade Up
Time for more sparkle? Trade in your old diamond and get a full credit applied toward the purchase of a new one!
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Diamond Buying Guide
It's probably the most significant purchase you will make. Let us give you a hand.