- Customer Care
Our mission is to provide a luxury shopping experience with unparalleled customer service to all of our guests, both in-store and online.
We are passionate about consistently providing you a memorable shopping experience. The benefits of shopping at Tapper's go well beyond our fabulous selection of diamonds, fine jewelry, and watches. Please select from the list below to learn more about the benefits of shopping with a full service jeweler.
Corporate Gift Services
From holiday gifts for your colleagues to corporate recognition awards for your employees, we will help your business Mark the Moment® of every important occasion. Take advantage of our in-house design team to create a unique gift with your company's branding. Please contact Steven Tapper at 248-865-6320 or firstname.lastname@example.org for assistance with corporate services.
Gift Wrapping and enclosure Cards
Complimentary gift-wrapping is included with every purchase, as well as a gift enclosure card if you desire. Our signature gift-wrap is elegant and suitable for any occasion. If you are placing your order by telephone and would like us to include a personalized enclosure card with your order, please let us know. Your message will be elegantly handwritten and included with your beautifully wrapped gift, free of charge. Enter your personalized message in the âÂÂspecial instructionsâÂÂ field when you're checking-out online.
Tapper's gift cards make a wonderful gift and are available for any budget. Each card is packaged in a beautiful gift box with our signature gift-wrap, just as a piece of fine jewelry or timepiece would be. Please click here or contact us toll-free at 1-800-337-GIFT or locally at 248-932-7700 to purchase your gift card.
Insurance Replacement Services
For more than 38 years, Tapper's has been a leading insurance replacement jeweler in the state of Michigan. Fine jewelry, diamonds, and timepieces that are lost, stolen or severely damaged can be an aggravating and emotional experience. Tapper's Associates have handled insurance replacement transactions for more than three decades, making the process seamless and stress-free. We can work with your insurance carrier to make sure you maximize the replacement value of your jewelry and assist you with replacing the merchandise. For more information about Tapper's Insurance Replacement services, please contact Susan Barnett at 248-865-6087 or email@example.com.
LIFETIME DIAMOND LOSS PROTECTION PLAN
At Tapper's, you can rest assured that your diamond engagement ring will always be protected. Every four months, bring your ring to Tapper's for complimentary ultrasonic cleaning and inspection, and we will guarantee your diamond against loss for as long as you own it. *
*Any diamond purchased from Tapper's is warranted against loss from its original mounting for its lifetime. The diamond must be examined every four months by an authorized Tapper's jeweler and documented by Tapper's. This warranty only covers loss of the diamond incurred through normal wear. Any other damage will nullify this warranty. Prongs must be intact and not broken or separated. Any recommended repairs must be made by Tapper's at the customer's expense. In the event of loss, Tapper's reserves the right to replace your diamond with one of equal value, limited to a maximum of $7,500. This warranty does not cover loss due to mysterious disappearance. We strongly recommend that you insure your diamond jewelry.
Shipping & Returns
Orders received prior to 3 PM EST will ship within 48 hours.
Most items purchased from Tapper's are eligible for a full refund within 30 days of purchase. Items must be returned in their original condition with all vendor-supplied materials and packaging.
If you wish to return your item using USPS, FedEx, or UPS, you must contact us for an RA#. This RA# number must be included inside of the package being returned so that we can properly credit your account. You will be emailed a prepaid shipping label for your convenience. Upon receipt and inspection of the returned merchandise, your refund will be credited back to you, with the prepaid return shipping charge deducted, using the method of payment used in the original purchase whenever possible. You may also wish to return your merchandise to any of our three locations. Your refund will be credited back to you as the method of payment used in the original purchase whenever possible.
Certain items, however, may not be returned:
- Personalized items (ie. initial rings, name bracelets, engraved or monogrammed items).
- Special orders (items that must be ordered in a special size or items that we do not normally stock).
- Watches may only be returned if they are unworn and returned in their original packaging, with the original box and all original documentation enclosed.
Please remember to insure your merchandise return package against loss in transit. Tapper's cannot take responsibility for lost packages, or for receiving packages that are damaged while in transit.
Unless an expedited service is requested, your order should arrive in approximately 5 to 7 business days after your order has been processed, if ordered by 3 PM EST, Monday through Friday. Some over-sized items are shipped directly from the vendor; delivery and processing charges still apply.
If this service is requested, shipping charges will be added to your order during the checkout process; the rate will vary by delivery zip code and purchase amount. Your order should arrive 2 business days after it has been processed, if ordered by 12:00 noon EST. Please note: two-day orders placed Friday after 12:00 noon EST or Saturday or Sunday will be processed Monday and should arrive in 2 business days. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for certain zip codes.
If this service is requested, shipping charges will be added to your order during the checkout process; the rate will vary by delivery zip code and purchase amount. Your order should arrive 1 business day after it has been processed, if ordered by 12:00 noon EST. Please note: overnight orders placed Friday after 12:00 noon EST or Saturday or Sunday will be processed Monday and should arrive in 1 business day. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. This service is not available for certain zip codes.
You may place your order by telephone or make any inquiries by calling us toll free at 1-800-337-GIFT or locally at 248-932-7700 from 9 AM to 6 AM EST, Monday through Saturday.
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