Frequently asked questions


View our frequently asked questions below or reach out to us directly if you can’t find what you’re looking for.
Image
Image

Popular Questions

ProductProduct

Just like natural diamonds, lab grown diamonds are crystallized carbon. The major differences are how they are formed and how rare they are. While natural diamonds are formed over billions of years deep within the earth’s crust, lab grown diamonds are created using a technological process that duplicates the conditions inside the earth.

Lab grown diamonds consist of carbon atoms arranged in the same crystal structure as natural diamonds. Because they are made of the same material as natural diamonds, they exhibit the same physical chemical and optical properties. Using this technology, Tapper’s offers beautiful diamonds with the same sparkle and clarity as natural diamonds.

Tapper’s offers a complimentary ring sizer that can be mailed to you free of charge. Please CLICK HERE to request your ring sizer. Also, you can visit any of our locations to be sized by one of our professionals

Yes, Tapper’s Jewelry offers custom jewelry design at all of our locations. To learn more about the custom design process CLICK HERE or to make an appointment with one of our experts CLICK HERE.

See all

We encourage you to visit one of OUR LOCATIONS to try on your jewelry or timepiece prior to purchasing it. Please note that each of our locations has a different selection of items.

It is best to reach out to us to ensure the item that you would like to try on will be available at the location of your choosing. MAKE AN APPOINTMENT.We can’t wait to see you soon!

Yes, Tapper’s Jewelry and Tapper’s Gold Exchange purchase pre-owned jewelry and timepieces. The value of your item is calculated based upon fair market value.

PaymentPayment

The amount of sales tax charged on your order will depend on the item purchased and the destination of the shipment. Certain items may be exempt from sales tax, depending on state and local laws. The sales tax charged will be calculated when your order is shipped and will reflect applicable state and local taxes. Factors can sometimes change between the time you place an order and the time of credit card settlement, which could affect the calculation of sales tax.

If you have questions about the tax applied to your purchase, please contact weborders@tappers.com

Yes, Tapper’s offers financing options. For more information on our financing options, please CLICK HERE.

Tapper’s accepts all major credit cards as well as Apple Pay, Google Pay, Facebook Pay, and PayPal. Your payment will be processed at the time your order is placed.

OrdersOrders

If you have a question about an order placed on tappers.com, you can reach us via email at weborders@tappers.com.

Once you submit an order at tappers.com and receive an order confirmation, you will not be able to make a change to that order on our website.

To make a change to a submitted order please email our web team at weborders@tappers.com.

ShippingShipping

Standard shipping is free on all orders placed on tappers.com. If you would like expedited shipping, please select Express Shipping at check out.

Tapper’s charges a flat $30 fee for Express Shipping on items that are under $10,000. The
shipping fee for items $10,000 and over is $80. Express orders will arrive in
approximately 2-3 business days.

Tapper’s Jewelry does not currently ship orders to addresses that are outside of the United States.

Orders received prior to 3pm EST will ship within 48 hours. Unless expedited shipping is selected at time of check out your order should arrive in approximately 5 to 7 business days.

ReturnsReturns

Most items purchased from Tapper’s Jewelry are eligible for a full refund within 30 days of purchase. Items must be returned in their original condition with all vendor supplied packaging. Timepieces may only be returned if they are unworn and returned in their original packaging, including the original box and all original documentation.

Please insure any items that you are shipping back to Tapper’s. We are not responsible for lost packages, or for packages that are damaged during transit.

If you wish to return an item, please reach out to us at returns@tappers.com.

Personalized items and special orders (items that we do not normally stock) may not be eligible for returns.

ServicesServices

Yes, Tapper’s Jewelry has certified watchmakers available to service and restore timepieces.

Yes, Tapper’s buys gold at all of our locations. To find a location CLICK HERE.

For more information about Tapper’s Gold Exchange CLICK HERE.

Yes. Tapper’s sells both natural and True Fire lab grown diamonds.

See all

Yes, Tapper’s Jewelry does appraisals. We are proud to be one of only six two jewelers in the state of Michigan metro Detroit area to offer comprehensive appraisals by our in-house CGA (Certified Gemologist Appraiser), certified by the American Gem Society.