Help & Services. We're here for you.
Help & Services. We're here for you.

CUSTOMER CARE

THE BENEFITS OF SHOPPING WITH A FULL SERVICE JEWELER

Our mission is to provide a luxury shopping experience with unparalleled customer service to all of our guests, both in-store and online. We are passionate about consistently providing you a memorable shopping experience. The benefits of shopping at Tapper's go well beyond our fabulous selection of diamonds, fine jewelry, and watches.

Tapper's Watch Master Repairing a Watch Tapper's Watch Master Repairing a Watch

CONCIERGE SERVICES

  • Complimentary ultrasonic jewelry cleaning and steaming
  • Complimentary first ring re-sizing
  • Complimentary diamond setting with purchase of diamond and mounting
  • Complimentary battery change on any quartz watch purchased at Tapper's (first two years of ownership)
  • Complimentary signature gift-wrap
  • Lifetime and 3-Year Jewelers Mutual Care Plans available
  • Flexible financing, including interest-deferred options
  • Personal Shopper and Wish List services

 

Gift Wrapping & Enclosure Cards

Complimentary gift-wrapping is included with every purchase, as well as a gift enclosure card if you desire. Our signature gift-wrap is elegant and suitable for any occasion. If you are placing your order by telephone and would like us to include a personalized enclosure card with your order, please let us know. Your message will be elegantly handwritten and included with your beautifully wrapped gift, free of charge.

APPRAISAL SERVICES

We are proud to be one of only two jewelers in the Metro Detroit area to offer comprehensive appraisals by our in-house CGA (Certified Gemologist Appraiser), certified by the American Gem Society.

 

Appraisals completed by our in-house CGA offer an unparalleled level of accuracy and care in examining your jewelry. With over three decades of experience, our appraisal team of highly trained specialists follow a strict code of ethics governed by international organizations such as the Jewelers Vigilance Committee and Jewelers of America.

 

The purpose of a jewelry appraisal is to assign a precise dollar value for an item, often for insurance purposes. An appraisal might also be necessary to settle an estate or other valuation procedures or also be used to verify an item's true market value before making a purchase. Market values change, so we recommend that you have your fine jewelry appraisals updated every three years.

SERVICES WE OFFER

  • Authentication reports
  • Insurance appraisals
  • Insurance replacement evaluations for lost or damaged items
  • Tax, estate, and probate appraisals
  • Gemstone identification
  • Expert witness testimony
  • Forensic and damage reports
  • Private consultations at your bank
  • Evaluations in divorce proceedings
     

THE PROCESS

  • Each piece of jewelry is carefully cleaned, weighed, measured, and accurately described in detail
  • A picture is taken of the item being appraised
  • The metal content is tested and evaluated
  • The gemstones are identified, graded, measured, and described in gemological and narrative detail
  • An accurate valuation of your item is determined and calculated
  • The appraisal document is printed, emailed, or both, whichever you prefer
  • Your appraisal is stored in our secure cloud for future updates

 

LABORATORY REPORTS

A laboratory or grading report describes an unmounted gemstone. Reports differ for diamonds and colored gems, but they include specifics about carat weight, dimensions, color and clarity grades, and descriptions of the gemstone's cut and shape. The laboratory report is akin to the 'birth certificate' of the gemstone and clearly details the unique specifications of that gem. Tapper's provides diamond grading reports for all diamonds that we sell.

JEWELRY CARE & CLEANING

Team of master jewelers with at least 20+ years of experience

  • One year guarantee on any work performed
  • Jewelry is thoroughly cleaned and inspected with each service
  • Rigorous quality control process to ensure all services have been performed and meet the quality standards you’d expect from Tapper’s
  • Committed to ethical sourcing and environmental sustainability in materials and operations

 

Watch Repair Services

  • Watch repairs and restoration
  • Watch cleaning and inspections
  • Battery replacement and resealing
  • Link additions and removal
  • Strap and bracelet replacements 
  • Complete overhauls
  • Crystal replacement
  • Stem & crown repair
  • Bracelet and case polishing and refinishing

ESTATE BUYING SERVICE

Sell your unwanted gold for fast cash - 110% price match guarantee. Visit our Gold Exchange Page for more information.

PLATINUM REWARDS™

It's even more beautiful when it's free! Join our Platinum Rewards program which has allowed our customers to purchase over $2,500,000 of jewelry, diamonds, and watches using their Platinum Rewards™ dollars.

 

EXCLUSIVE BENEFITS

  • Earn at least two Platinum Rewards™ points for every dollar you spend and receive $25 in Bonus Points just for signing up
  • Members-Only Events: Be among the first to receive invitations to special events hosted by Tapper's Triple Point Shopping Days throughout the year Free ground shipping on purchases up to $1,500.00 within the contiguous United States

 

HOW IT WORKS

  1. Joining Platinum Rewards™ is simple, and it's FREE!
  2. Earn Platinum Rewards™ points on your in-store purchases. Almost every purchase of jewelry, diamonds, watches, and gifts that you make at Tapper's will earn you Platinum Rewards™ points.
  3. Redeem points towards FREE jewelry, watches, and gifts.

PURCHASE PROTECTION

  • 30-day return policy on jewelry and watches, 14-days for select watch brands, for a full refund *Some exclusions apply based on mfg restrictions
     
  • One-year warranty on jewelry purchased at Tapper’s
     
  • Two-year warranty on all complete watch overhauls
     
  • Complimentary Statement of Replacement or appraisal on new purchases
     
  • Best price Diamond Assurance Guarantee - We guarantee our diamond prices to be the best. If, within 30 days, you find a better price for the same diamond with an equivalent laboratory-grading certificate, we will offer you a better value or refund the difference, plus 10%.
     
  • Trade In - Trade Up Program – We offer you the full purchase price on your Tapper’s Diamond as a trade-In towards the purchase of a new Diamond of at least 1.5 times the value**
     
  • Jeweler’s Mutual Care Plans
  • 3 Year and Lifetime plans on jewelry
  • 3 Year plan on watches

 

The JM Careplan includes coverage of the following:

Jewelry

  • Ring resizing
  • Rhodium plating
  • Refinishing and polishing
  • Replacement of cracked, chipped or lost gemstones
  • Broken, bent or worn prongs
  • Cracked or thinning band or shank
  • Broken clasps, bracelets or chains
  • Broken or bent earring posts
  • Pearl restringing

 

Watches

  • Movement failures
  • Cracked crystals
  • Case or bezel damage
  • Polish/refinish of metal bracelet
  • Replacement of ripped or torn straps
  • Battery replacement and reseal
     

"EVERY SINGLE GUEST INTERACTION IS AN OPPORTUNITY TO CREATE AN AMAZING EXPERIENCE."

- Mark Tapper

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